Frequently Asked Questions

• What makes Lumo Bloc so different to other Lamps?
  Lumo Bloc Lamps are distinguished by their sustainable craftsmanship, being handmade in NZ from reclaimed vintage glass blocks originally manufactured during the '70s and '80s. Each lamp features a handcrafted wooden base and includes a set of 5 acrylic colour lenses, offering both unique aesthetics and a rich history. Our Lamps can be wired or wireless.
• What are the dimensions of the Lamps?
  Standard Lumo Bloc Lamps share consistent dimensions of 190mm (width) x 230mm (height) x 80mm (depth) and weigh in at approx. 2.5Kg each. This versatile sizing allows for easy integration into various spaces, from bedside tables to living room accents, making them suitable for all interior design styling. They also come in a wireless design which adds to their versatility, each lamp can transition from Dining table to Lounge to take ambience wherever you are in your home.
• Can I personalise my Lumo Bloc Lamp?
  Each Lumo Bloc Lamp provides bespoke customisation through 5 different base styles, and the inclusion of 5 colour lenses. For the Wired Lamps there is also a choice between Warm White LED for a cozy glow or Cool White LED for a more modern feel. The wired lamps come with a choice of White or Black Cord.
• How long do the batteries last?
  Battery life is dependent on the type and quality of batteries used. Lumo Bloc highly recommends rechargeable Panasonic Eneloop Batteries (a fast charger is also available). On the high-power setting, a lamp should provide consistent illumination for 3-4 hours for approximately one week. Utilizing the dim setting can extend battery performance by 1.5 to 2 times. Some Lumo owners purchase a secondary LED bar (one in use, one charging).
• What is the customer-friendly return policy for Lumo Bloc Lamps?
  Lumo Bloc ensures customer confidence with a 14-day full refund return policy, effective from the date the lamp is delivered. This policy allows customers to experience the unique quality and design of their Lumo Bloc Lamp risk-free, providing peace of mind with every purchase.
• How long will it take for me to receive my Lumo Bloc order?
  As every Lumo Bloc Lamp is handmade and often customized, production can take 1-3 days. Based on customer reviews, postage is quick, with local deliveries typically arriving within a minimum of 1 day from being dispatched. For more distant regions, such as interior Australia, transit times can extend up to 5 days in transit.
• Is a Lumo Bloc Lamp a good gift idea?
  Absolutely. Lumo Bloc Lamps make an exceptional and thoughtful gift due to their unique blend of sustainable craftsmanship, rich history from reclaimed materials, and customisable ambiance. Often a good substitute for a premium candle or ornament. They are not just lamps but conversation starters and pieces of art, perfect for anyone who appreciates distinctive design, eco-conscious products, or a touch of personalised lighting in their home.
• How do the different colour lenses affect mood and wellbeing?
  Lighting is a powerful tool for influencing our mood. Each Lumo Bloc Lamp comes with 5 interchangeable acrylic colour lenses: Circadian Red (promotes melatonin and sleep), Serene Blue (energising, improves focus and alertness), Neon Pink (calming and uplifting, emotional balance), Cosmic Green (reduces stress, promotes calm and balance), Amber Glow (warm and grounding, perfect for social spaces).
• Am I protected by a warranty?
  Yes! Every Lumo Bloc lamp comes with a 12-month warranty from the date of delivery. If something goes wrong under normal use, get in touch and we'll repair or replace it. Our warranty covers defects in materials and workmanship, including the wooden base and lighting components. It doesn't cover consumable parts (batteries), accidental damage, water exposure, or misuse. To make a claim, email hello@lumobloc.com with your order number and a photo/explanation of the issue and we will sort it out!
• Electrical Safety & Specifications — Wired Lumo Bloc Lamps
  Your wired Lumo Bloc is powered by a USB wall charger connected to a COB LED strip via a USB extension cable with an inline on/off switch. All components operate at 5V DC, ensuring safe low-voltage operation suitable for home use.
• Electrical Safety & Specifications — Wireless Lumo Bloc Lamps
  Your wireless Lumo Bloc runs on a battery-powered COB LED light bar. 200 lumens, 24 COB LEDs, 3 modes (High/Low/Flashing), powered by 3 x AAA batteries (not included), optional remote control (3m range). RCM certified. We recommend Panasonic Eneloop Pro rechargeable AAA batteries. Indoor use only — keep away from water, do not mix old and new batteries, do not attempt to recharge non-rechargeable batteries.